A few weeks ago Apple revealed their new Macbook Pro, a high end computer that should be just that — High end, that is. Sure, the unibody looks quite nice. But there is that one thing - the hinge of the display…

The Macbook Pro display hinge

When the Macbook Pro is angled towards the user the screen can’t stay in position, it simply swings down. The display hinge on the previous model of Macbook Pro had no problem keeping the display in position. There is a few threads regarding the loose display hinge in Apples support forum:


Video of the loose display hinge on Macbook Pro

As you can see the screen starts to fall as soon as the computer is a bit tilted forward.

Why is the loose display hinge on Macbook Pro a problem?

All moving parts become more or less worn out over time. If the hinge can’t keep the screen in position now, imagine how it will be in a few years?

Sign the petition!

Together we might be able to put some pressure on Apple to fix this. A computer which costs $1999 should not be like this! Tell you friends to sign up as well.

After you have added your name to this petition an e-mail will be sent to the given address to confirm your signature. Please make sure that your e-mail address is correct or you will not receive this e-mail and your name will not be counted.





Last 50 of 1103 signatories

Nicole Owens,
"I am absolutely horrified at the amount of problems I'm experiencing with this computer. I spent the nearly 0 for the protection plan and the next month after it expired my charger was completely shot, and they tell me to pay for a new charger. Then a month later, this stupid screen won't stay up. I hardly use it and it's ALWAYS in a case! How does this happen? I really should have bought 2 HPs for the price. I've only had this laptop for a year and a couple months. My last HP lasted 4 years with 0 issues. If this isn't fixed I'm definitely never buying Apple again. And trust me, I have had 3 iphones, 3 ipods, and a macbook, and I have bought several other ipods and an Iphone for family members. That's...idk...a few thousand bucks? Never again.."

Michael Bunney,
"Please fix my macbook hinge at no charge"

János Sántha,
"Mid-2010 13" MBP and still the same problem, but only happening BACKWARDS. It is pretty annoying."

Alexis Bahena

Name not displayed,
"My computer has had a loose screen for months. Very annoying in a 00+ computer."

Kevin Jay Flatow

barbara,
"i have the same problem with my macbook white 13 it is the hinges ."

Name not displayed,
"My late 2008 Macbook Pro is falling apart. I am getting to the point where I don't even want to open it anymore. This is clearly a workmanship issue and the repair should be covered by Apple."

Richard Prosapio,
"I purchased this MacBook Pro 17" from someone who talked about the issue in his offering. "The only reason I'm selling is that the hinge problem is a factor because I travel and have to open and close the computer often. If you don't mind keeping it open, it won't cause any difficulty." The local repair shop says 0...but the fact is that this computer came with TWO tops and an extra hinge just in case I decide to fix it. The seller noted that he DID repair it once and then it happened again. A good, reliable "fix" has to be determined to make this Apple product as useable as it was designe to be. "

Cari Skipper,
"My laptop screen doesn't actually fall forward as often as it falls backwards....which is ALL THE TIME!!! Actually as I type right now I am having to manually hold the screen up with my left hand & type single-handedly with my right hand! Obviously, this is a serious issue for me & inconvenience!! I am a Realtor & need both hands available at all times. This is ridiculous & is obviously an Apple error, which should be fixed free of charge in my opinion!!!! Its no secret that we (consumers) purchase Apple products, because they appear to be one of the best quality products on the market.....but then there's THIS!! Seriously??? Fix it already!!!! NOT HAPPY!!!!"

andy polanco,
"apple sucks ass only 1 care of useless warranty!!!"

Patrick Cherry,
"My mid 2012 15" macbook pro hinge began acing loose less than one year into service. The hinge quality is so central to the user experience of a notebook."

jeremy scott 2ne1,
"http://adidasxjeremyscottblog2.tumblr.com/ adidas x jeremy scott jeremy scott 2ne1"

Venkat boddapati

Carlos martinez,
"I moved from San Diego, California, to Nairobi, Kenya in July 2012. I have a Mac Book Pro 2008. I bought it in the US with warranty (gone nowadays, obviously..) Display hinge is falling apart. I need the Apple Store to fix it, Please. Thanks beforehand, Carlos Martinez."

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Samus,
"fuck apple and their macbooks, they can't even design and make them right and last properly"

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Name not displayed,
"I have a 17 inch Macbook Pro that has hinges that have been loose since I first bought it new. It is so frustating, I also at the same time bought a 15 inch Macbook that does not have the hinge problem. I would think that after spending over ,500 on two new Macbooks that I would not be having this problem. What about your customers? Please fix our computers, I am a loyal Apple customer. "

Ned Germany,
"Love everything about the MacBook but unfortunately me like others am left with an unusable laptop. It is simply an oversized Mac mini now. It seems as though the design of the hinges is to blame. I think this needs to go class action, as Apple has refused to recall the units. Seems like the most valuable company in America does not value the customers who got them to the top of the mountain."

John,
"The Mac is useless to buy for 00 it has loose hinge and u listen to mant sounds whiling opening and closing lits,,,, its a waste stupid machine"

vamsiranjanbabu,
"Concerned to the great People who work in Apple.inc Respected Sir/Madam. With great hope and anxiety a customer named Vamsiranjanbabu i.e me,with a lot of investment purchased Apple Macbook pro mid 2012 15 i7 pro Laptop With so much of happiness i opened the box and found my lap resting good as i opened and started to check every part and slowly i moved to base as i went through i noticed my screen is falling to base with out any force. At first i thougt its not problem but soon i found its falling for every single move even lifiting,moving or taking it to some where the screen is collapsing to bottom I went to care center and they said they have not seen any model possesing a case like thing. After two days they said they have to change the pannel this whole process took 10 days and each day i have to go 20 km from my place. After 10 days they said they changed pannel but the problem had increased more. They asked me to bring back, This time they changed the Screws this took another 5 days. Next same problem this time they said they have to tighten the Screws this took 3 more days and finaly they said it came with difect and we cant do any more please Contact customer Care.i F YOU HAD BROUGHT WITH IN 14 DAYS WE WOULD HAVE REPLACED IT. they said As mentioned i called and they said take difect certificate and u r case is solved and we will replace it. As went to Care Center they said they have no powers and they cant do. They adviced me to call customer care people and we are no way responsible. So i called back this time they asked me to take video of my lap as they said i have sent the video and they said there is a problem but for evidence send a video of laptop u r model not falling and rigid as they asked i have sent the video of the rigid one to now wathing this technical team said its normal but cannot say any word about why the rigid one is not falling. I was Negotiating with pradeep_swamy@apple.com But Sir/Madam Recently my charger failed and it is kept for replacement ,can u imagine how humiliating is this i feel very upset of buying this apple product.The whole process took 3 months with out any justice. From all this conversation i requestvu one thing Please dnt play with customers like me. And humble request is please please Help me Apple Help me Please keep Apple dignity High. Please REPLACE MY LAPTOP pleaseeeeeeeeeee... MY MAC SERIAL NO:CO2KFBB8DV33"

lola loon

Gretchen

Name not displayed,
"very frustrating problem!"

Name not displayed,
"I just bought a brand new Macbook Pro from the Apple Store and it does this. I'm hoping it doesn't get worse. Please recall and fix the hinge."

Charles Feliciano

kevin cassidy,
"Very annoying."

Name not displayed

Name not displayed,
"My hinge has degraded to the point that I can't open the laptop any more. Very disappointed."

klm801,
"bcd491"

Andrew,
"Every week it seems to be getting looser. I would not have expected this hardware failure after 2 years of what I would consider light-normal use. I hope Apple covers this "

andy,
"my is getting loose day after day they better fix this "

John,
"Having hinge issues with your MacBook? Help to get it fixed for free. If enough people that have hinge issues submit feedback, Apple will post a recall for the defective products. If there was a recall issued already, you would easily find it in a Google search. A class action lawsuit is the next step which I am sure someone will be taking in the near future if this issue is not resolved. Please join everyone in submitting feedback to Apple: Go to: http://www.apple.com/feedback/ Select your laptop type: MacBook, MacBook Air, MacBook Pro Fill out your info: Name and e-mail Subject: Hinge issue with MacBook Feedback type: select- Design/Ease of Use Comments: Simply explain your individual hinge issue. Below is my feedback post. “My MacBook Pro has come apart at the hinges. There are SO many posts about this problem. I have called apple support, and I have spoken to Mike. He was very nice, but he informed me that there are no recalls on this yet. I am hoping that someone there would reconsider issuing a recall so I and many others can get their laptops fixed. I have had plenty of PCs, and I have never seen this issue with my Dells. I know that Apple tries to make it look slick and thin, but this IS a manufacturing defect that needs to be addressed. As of now, I am looking for another laptop (non mac), and I will save my MacBook Pro as I am waiting for this recall to happen. Please visit this url to see the many others with this same issue with various MacBooks: https://www.google.com/search?q=macbook+computer+hinge+issues&oq=macbook&aqs=chrome.1.69i57j69i59l2j69i60j0j69i60.6622j0&sourceid=chrome&ie=UTF-8 Thank you for your consideration.” If you want your MacBook fixed for free, please submit your feedback. It will take about two minutes of your time. Thank you for YOUR consideration! "

Gina Patizio,
"Please fix this!"

gokhan ozdemir

Name not displayed,
"I run a digital Marketing agency and after spending 2200USD on my macbook pro i reported this issue and they changed my display panel but issue was not resolved. They constantly deny this failure. and my plastic around the hinge is also broken due to the pressure after they changed the panel and tightened the hinges! I need something to move apple!"

Name not displayed,
"I'm a AMCT certified tech and I have to fix this on a Barely used Macbook Pro Mid 2012. This is bullshit apple."

Christian Maletta,
"Good ol' apple genius just told me that this was a problem that was common, but was my fault.... I insisted that a computer, under normal usage, should not have hardware failure like this after 4 years of usage. I hope Apple takes responsibility, or I will never purchase any apple product, nor will my children, nor my friends or family, or anyone i can convince."

mno946,
"ghi370"

Varun,
"I'm a huge fan of mac but this really needs to be fixed"

jkl959,
"klm368"