Fix the hinge!

Last 50 of 695 signatories

CC,
"it's so annoying."

Nicole Hunt

kyle powers

Michael Pekar,
"I am so disappointed in my new MB Pro 15". Right out of the box the screen hinges are loose. I took my new unit back to the dealer which I bought it from and compared against many others still in the box with the same results. All of the other units had the same weak tension on the hinges. I absolutely love this machine except for this fault. I hope that when a resolution is produced my unit will be covered to repair. Please help! Apple, please fix my hinges!"

Name not displayed

megan walderman,
"my mac does this. megan = :("

Name not displayed,
"With such an expensive piece of equipment you would expect they would get something like the hinges right! "

julia dubois,
"Not impressed with my Macbook Pro hinge! I think Apple should do something considering the price of their products."

Triet Tran,
"it's so annoying when your moving it around."

Stephanie Unger,
"My hinge has become really loose and creaky, It is still under warranty but because there is a small dent on my laptop they refuse to fix the hinge although there is CLEARLY a design fault."

Joe,
"this is ridiculous, I can't use my laptop to take notes in class because the screen keeps moving. It doesn't help that the glare keeps reflecting off the screen every time it moves. Apple, you keep letting me down."

Michael ,
"It's a very annoying problem, specially for a computer that costs over 00. I've got the new 17" Macbook Pro (MID-2010) model, and i'm having problems trying to get the monitor standing flat. This is just awful, and i wonder why Apple has not dropped Aluminium in favor of plastic or carbonium."

Sixx Lim,
"wow~ i didnt notice abt it till i read of this issue!"

Name not displayed,
"this is meant to be a top of the range laptop, it cannot be breaking!!! "

Name not displayed,
"Hinge is now jammed and will not shut properly, and I have been babying this thing since I am a broke student. I am sure screen damage will follow. I cannot take it to school anymore, which is the MAIN reason I got a Macbook Pro."

Name not displayed,
"00 and I cannot tilt this thing even a bit!"

lim yang cher,
"FIX THIS PROBLEM!!!!!!!!!!we pay so much for a low quality stuf!!!!"

Name not displayed

Name not displayed,
"Very disappointed to see that the hinge on one of my 2 macbook pro unibody is breaking. And it looks that the second one is also beginning to brake. I never had that problem on any other laptop. I always loved the apple products, but I can't accept this problem. We are very "gentle" with our computer, so this failure cannot be related to any "bad usage""

Chris,
"I need to my hinge fixed please. I am a first time mac user and I love the computer other than the fact the hinge doesnt work!!"

alex,
"my hinge just broke today and im pissed offfffffff. I hope the petiton goes well"

Todd Weissfeld,
"MacBook Pro hinges on my laptop broke for no apparent reason. My screen will not line up with the body of my computer when closed and is virtually separated from the body. To hold my screen up I need a very heavy object behind my computer and this problem is causing damage to my screen. After a half hour wait at the Apple Store, a "Genius" blamed it on accidental damage, refusing to fix it and telling me the repair would cost 0 through Apple. This is ridiculous and very upsetting. I have never dropped or mistreated my computer in any way. "

Torley,
"I appreciate the video demo — I noticed this as well when seated almost like an astronaut and attempting to type, and the drooping lid, despite the screen's gorgeousness, feels disappointingly impotent compared to my older, non-unibody MacBook Pro."

Quentin ,
"These hinges are definately beAt"

Daniel

Name not displayed,
"This problem with my mac scares me, sometimes I think that falling too suddenly would actually brake the screen from its position. "

Name not displayed,
"I cant use this computer for what I bought it for...using while lying in bed. I am very disappointed!"

Thomas S,
"PLEASE FIX MY MACHINE! I have back problems, and I need to lie on my back to work!"

Name not displayed,
"My entire screen's housing has come apart because of this faulty hinge!"

Name not displayed,
"My hinge is always falling down, no other laptop has their screen move unless by hand. This one does it just lifting it off and moving it around"

Mike Caracalas,
"My macbook pro has never been damaged or mishandled, yet the hinges will not hold the screen in the optimal position. I either have to have it too far forward or too far back. Won't hold in the middle. It started doing that shortly after I bought it; then it got better, then it got bad again and has not gotten better. Of course, now it's out of warrantly. Clearly this is a defect; not normal wear and tear."

Vadim,
"Make the hinges tight!"

Neil J

Daniel Whittingslow,
"Please fix this hinge issue!"

Chris,
"Fix the hinges!!!"

Name not displayed,
"Problems with my uni-body are making me edge towards it being my last Mac unless some compensation is given."

Paul Francisco,
"Fix our hinges!"

Chris Brown,
"So Annoying."

Name not displayed,
"Please put sturdier hinges on Laptops."

Darby Romeo,
"I already signed up here. Just wanted to mention my hinge got so bad I could barely close my computer, and when I tried it would pull the rubber & metal away from the glass screen. (My computer was of the 00 variety btw!). Anyway, just over a year old when it started tweaking out. I had this trick to even close the thing, but the other day while trying to shut it the glass screen shattered. Luckily I was visiting LA, went to the Grove Apple store and mentioned this petition site and all the problems people were having. Tho he kinda dismissed the issue at first the genius there was empathetic and helpful, took photos, sent them to engineering. Couldn't guarantee anything so there was a chance they would bill me over 0 for a new clam top. Mine was one of the worst case scenarios tho and -even though I didn't have apple care anymore- THEY REPLACE MY SCREEN FOR FREE. I was lucky to have brought it to someone so competent and helpful, but there were also hints expressed that Apple, tho not a full recall, is possibly covering more of these hinge issues. You must go in the store and complain. I'd print out the list of 'fix the hinge" complaints if they try to deny. (note: I'm remiss to use any speck covers on my computer that protect it but also add more weight to the monitor. the hinge she no can handle!)"

Gage,
"Love the computer but the hinge squeaks."

Wilson Cho,
"I'm pissed."

Joes Brodnax,
"HInge is weak and the housing has come apart. This is a known problem and yet the Apple store told us they have never seen this problem. Another Apple Genius told us he has seen it twice and they would fix it for half the cost (openly adminitting they know it is a problem). Paid 0 to get if fixed when it is their bad design that caused this. THey should pay me back!!!!! Put my name in BIG letters on the website!"

Name not displayed,
"My screen crunches and is off centre after a year of normal use. Not much i can do about it i guess, but here's hoping. B"

Ariel Kirkwood,
"!!!!!!!!!!!! Definitely a con compared to my previous MacBook, which stayed upright when held vertically."

Garrett Lisi,
"Yep, annoying."

Name not displayed

Jordan Sanchez,
"Started having a problem the few days ago. I'm from the States and live in Latvia, my Mac is still under the one year warranty but I don't want to send it to Germany!"

Name not displayed,
"By July 2009, Apple went obviously over to tighten all screws for the lid. My MBP's lid, like many other users do experience, does increasingly squeaking and light crackling sounds. I went to London's Regent Street Genius Bar and they told me they couldn't hear anything - a joke by the noise inside the store. Now my MBP does not wake up by opening the lid 1 out of 3 times. "

Krizten,
"I trusted that Apple would fix the default hinge. They fixed the hinge alright and removed my hard drive (without my knowledge or consent) that was working perfectly fine when I brought it in. Apple eventually found my hard drive, returned it already erased & told me it was my responsibility to try to recover the data through a data recovery service (quoted cost 0-,300 noting data might not be recoverable). I am beginning to wonder if it is my original hard drive. I also believe that Apple damaged my hard drive while fixing the hinge. The Apple customer service has reached beyond deplorable. To date, I went through the Better Business Bureau (BBB), written all the Board of Directors and have contacted numerous employees at the store and corporate level. The final response is that Apple, Inc will take no responsibility for the mistreatment or take action to resolve the situation. How much energy and time does someone have to expend to for a company to do right by its customers? I have also filed complaints with the Attorney General and the Federal Trade Commission. Any other ideas?"